Welcome to Sage Enschede. These terms and conditions apply to all reservations, visits and orders at Sage Enschede. By booking or dining with us you agree to these terms.
1. Who are we?
Sage Enschede
Langestraat 58-60
7511 HC Enschede, the Netherlands
Chamber of Commerce: [KvK-nummer]
VAT: [Btw-nummer]
Email: info@sageenschede.nl
Telephone: +31 53 785 10 27
2. Reservations
2.1 Making a reservation
Reservations can be made through our website, by telephone on +31 53 785 10 27 or by email to info@sageenschede.nl.
2.2 Confirmation
A reservation is only final once Sage Enschede has confirmed it. Usually this is immediate when booking online, and within one working day for requests by email or telephone.
2.3 Cancellation by the guest
- You can cancel free of charge up to 24 hours before the reserved time
- If you cancel less than 24 hours in advance we may charge a no-show fee
- Group reservations of 8 or more are subject to a different cancellation policy, see 2.5
2.4 No-show
If you do not turn up without cancelling, we may charge a no-show fee. In case of repeated no-shows we may refuse future reservations.
2.5 Group reservations (8 people or more)
For groups of 8 or more:
- The reservation is only final after written confirmation
- Cancellation is free of charge up to 7 days before the reservation
- Cancellation within 7 days: 50% of the minimum spend will be charged
- Cancellation within 48 hours: 100% of the minimum spend will be charged
- A deposit may be requested for reservations of 12 people or more
2.6 Changes by Sage
We reserve the right to move or cancel reservations in case of force majeure, for example a power cut, fire or staff illness. Any deposit paid will be refunded in full.
3. All You Can Eat fine dining
3.1 The concept
From 17:00 we offer our All You Can Eat fine dining concept:
- A fixed price per person
- Unlimited dishes from the AYCE menu
- One dish per person per round
- Unlimited side dishes
- No time limit
- Drinks and dessert fall outside the concept
3.2 Conditions
- AYCE only applies when everyone at the table takes part in the concept
- Dishes from the AYCE menu cannot be taken away
- In case of significant waste we reserve the right to limit further orders
- Premium dishes fall outside AYCE and are available on request at a surcharge
3.3 Price changes
Prices on our menu may change. The price that applies is the price stated at the moment of ordering.
4. Payment
4.1 Payment methods
We accept:
- Debit card
- Cash
- Credit card (Visa, Mastercard, American Express)
- Mobile payment (Apple Pay, Google Pay)
4.2 Splitting the bill
The bill can be split between a maximum of six guests. For larger groups, please discuss this with us in advance.
4.3 Tips
Tipping is not obligatory. Thank you for appreciating good service.
5. Allergies and dietary requirements
5.1 Tell us when booking
Please pass on allergies and dietary requirements when making your reservation so we can prepare.
5.2 Tell us on arrival
Please mention allergies again to our staff on arrival. We can offer adapted dishes or alternatives.
5.3 Liability
Although we do our very best, we cannot rule out cross-contamination in our kitchen completely. For severe allergies we always advise discussing this with us personally before your reservation.
6. House rules
6.1 Dress
There is no formal dress code at Sage. We do ask for appropriate clothing, so no swimwear, sportswear or similar.
6.2 Children
Children are welcome. For the AYCE dinner a reduced rate applies to children aged 4 to 10; children under 4 eat free and from the age of 11 the adult price applies. Please ask us for the current rates.
6.3 Pets
Pets are not allowed in the restaurant, with the exception of assistance dogs.
6.4 Smoking
Sage Enschede is a non-smoking venue.
6.5 Conduct
We reserve the right to refuse guests or ask them to leave in case of inappropriate behaviour, such as drunkenness, aggression or intimidation.
7. Liability
7.1 Belongings
Sage Enschede is not liable for theft, loss or damage to guests’ belongings. The cloakroom is used at your own risk.
7.2 Damage
If a guest causes damage to our interior or property, we reserve the right to recover the cost.
7.3 Limitation of liability
Our liability is limited to the amount paid out by our insurance, up to a maximum of the value of the order.
8. Complaints
Do you have a complaint? Please raise it on the spot with the manager. If we cannot resolve it there and then, you can submit your complaint in writing to info@sageenschede.nl. We respond within 14 days.
9. Applicable law
Dutch law applies to all reservations, visits and orders at Sage Enschede. Disputes will be submitted to the competent court in the Overijssel district.
10. Changes
We may amend these terms and conditions. The most recent version is always on this page, with the date of the last change at the top.